Support
Questions, bug reports, or feature requests, we read every message. Looking for how to use a specific feature? See our Guide.
Contact us
The fastest way to reach us is in-app: go to Settings → Support & About → Send Feedback. This automatically includes your app version and platform, which helps us track down issues faster.
You can also email support@loadexlift.app directly. We aim to respond within a few business days.
Managing your subscription
Loadex Pro is billed through your Apple ID or Google account, not through Loadex directly. To view, change, or cancel your subscription:
- iPhone/iPad: Settings app → your name → Subscriptions.
- Android:Google Play Store → Profile icon → Payments & subscriptions → Subscriptions.
If a purchase didn't unlock Pro features, try Settings → Restore Purchases in the app first.
Syncing across devices
Loadex is local-first by default: your data lives on your device. Signing in with Google or Apple enables cloud backup so your training history carries over if you switch devices or reinstall.
Deleting your account or data
See our dedicated account & data deletion page for step-by-step instructions.
Something else
For anything not covered here, including bug reports and feature requests, reach out at support@loadexlift.app. See also our Privacy Policy and Terms of Use.